Across all healthcare disciplines, there is a significant trend that is clear – patient expectations for healthcare services are rising. Driven by the advances of technology, the internet and social media, patients now have a wealth of information at their fingertips.
What does rising expectations mean for HCPs?
With rising expectations comes rising demand on healthcare providers (HCPs). Patients are now accessing information and reviewing their HCP options ahead of treatment. Patient satisfaction is becoming a real measure of the quality of care provided, and HCPs must deliver on patient expectations in order to demonstrate value.
So what does quality care look like in a healthcare setting?
To achieve quality care, patients must be kept informed and involved in every step of the healthcare journey. On one point, it’s about improving clinical outcomes and enhancing HCP efficiency. On the other hand, patients want to feel comfortable during their hospital stay. Entertainment and access to telecommunications and relevant information are imperative for patient satisfaction.
Interactive Patient Care – what is it, and why is it needed?
Interactive patient care (IPC) involves the integration of entertainment and communication devices, providing patients with easy access to entertainment and interactive tools, while allowing clinical staff to access patient information. True IPC allows for the exchange of information between any of these devices, meaning a physician can input data on the patient’s health record, while at the same time, the patient can make use of the system’s entertainment facilities.
JAO Smart Terminals – game changers in interactive patient care
The JAO Smart bedside terminals promise everything Barco stands for: high quality, innovation and longevity, and designed specifically for use in a medical environment. These devices are able to exchange information between each other and can accommodate for changing hospital systems. As healthcare providers strive to meet the rising expectations of patients, Barco is ready with the right technology to truly bring Interactive Patient Care to the forefront of HCP service delivery, ensuring not only better efficiencies for hospitals, but a higher quality of care for the modern-day patient.